Return & Refund Policy for LYXA

1. Customer Satisfaction Guarantee

At LYXA, we strive to ensure customer satisfaction. If for any reason you are not completely happy with your purchase, we are here to assist you.

2. Return Deadline

You have 30 days from the date you receive your order to initiate a return.

3. Return Conditions

• The product must be in its original condition, unused, and in its original packaging.

4. Return Process

1. Please contact our customer service team at support@thelyxa.com to notify us of your intent to return an item.
2. Carefully place the product in its original packaging and follow the provided instructions for shipping.
   

Please note that return shipping costs are your responsibility, and we recommend using a trackable shipping method to prevent loss or damage during transit.

5. Refunds

• Once we receive and inspect the returned item, we will notify you via email.
• If your return is approved, a refund will be processed within 5 business days to your original method of payment.

6. Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Products

If you received a damaged or defective item, please contact us immediately at support@thelyxa.com to arrange for a replacement or refund.

8. Additional Information

If your returned product costs over $49, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

For any further questions or assistance with your return, please contact us at support@thelyxa.com.