Payment Policy
Payment Policy for LYXA
1. Accepted Payment Methods
At LYXA, we offer secure and convenient payment options through our trusted payment provider, Stripe. You can complete your purchase using the following methods:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Apple Pay
- Google Pay
- Other payment methods supported by Stripe
2. Secure Payment Processing
All transactions made on our website are processed through Stripe, a secure and PCI-compliant payment gateway. Your payment details are encrypted and processed securely to ensure maximum protection against fraud and data theft.
3. Currency
All prices on our website are listed in Euros (EUR). The total cost of your order will be calculated and displayed at checkout before you complete the transaction.
4. Payment Authorization
When you place an order, your payment method will be authorized, and you may see a pending transaction on your account. This is a temporary hold to verify the availability of funds.
5. Payment Confirmation
Once your payment is successfully processed, you will receive an order confirmation email containing your purchase details and receipt. Please keep this for your records.
6. Failed or Declined Payments
If your payment is declined or fails, please check the following:
- Sufficient funds in your account
- Correct payment details entered
- Contact your bank for authorization issues
If the problem persists, contact us at support@thelyxa.com for assistance.
7. Refunds and Chargebacks
Refunds are processed according to our Return & Refund Policy. Any disputes or chargebacks must be reported to us immediately. Unjustified chargebacks may result in restricted access to future purchases.
8. Payment Issues
If you encounter any issues during payment, please reach out to our customer support at:
Our team is available Monday through Friday, from 9 AM to 7 PM (CET).
9. Updates to the Payment Policy
We reserve the right to update or change our Payment Policy at any time. Please review this page periodically for any changes.
Thank you for choosing LYXA. We are committed to providing a secure and seamless shopping experience.
