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Our team is here for you Monday through Friday, from 9 AM to 7 PM (CET). We respond to all messages within 24 hours (excluding weekends and public holidays).

You can reach us through:

• Live chat on our website
• Our contact form [here]
• Email: support@thelyxa.com

All orders are prepared and shipped within 24 to 48 business hours (excluding weekends and public holidays).

Delivery times vary depending on your local address:

• France: 4–7 business days
• Netherlands, Germany, Italy, Spain: 5–8 business days

We ship using trusted logistics partners such and local national postal services.

We also offer parcel tracking, loss insurance, and signature-on-delivery options in selected countries.

• Standard Shipping : €4.90
• Free Shipping : Orders €65.00 and up

If no one is available at the time of delivery, the courier will leave a notice. Your package will be held at the nearest post office or collection point for 10–15 days, depending on the carrier.

Once your order ships, you will receive a tracking number via email. You can track your order via:

• Our tracking portal [here]

Make sure to have your order number and email address ready.

• Before shipment: Yes, simply contact us as soon as possible.
• After shipment: Orders can no longer be cancelled. However, you may return the item after receiving it.

Please email support@thelyxa.com with a photo or video of the item received.

• Wrong item: We will send the correct item free of charge. You may keep the initial item as a gesture.
• Defective item: If confirmed, we will ship a replacement at no extra cost.

We offer a 30-day "Satisfied or Refunded" policy. You may return any item if:

• It is unused and in original packaging
• You notify us within 30 days of delivery

Return shipping is the customer’s responsibility. We recommend using tracked shipping.