Simply add your favorite items to the cart and proceed to checkout. You’ll receive an order confirmation by email immediately.

Orders are usually processed within 1–3 business days (excluding weekends and holidays).

Yes, if your order has not been shipped yet. Please contact us at support@thelyxa.com as soon as possible.

Orders are shipped from our international fulfillment partner warehouses and delivered within the EU.

We currently deliver to France, Germany, Italy, Spain, and the Netherlands.

Standard delivery usually takes 7–12 business days, depending on your location.

Yes. As soon as your order is shipped, you’ll receive a tracking link by email.

No. For most EU orders, all duties and VAT are already covered by our fulfillment partners.

If your package doesn’t arrive within the promised timeframe, contact us—we will investigate and ensure you receive either a replacement or a full refund.

You can return any product within 30 days of delivery, as long as it is unused and in original packaging.

Contact us at support@thelyxa.com with your order number. We’ll provide the return instructions.

Customers cover return shipping, unless the item is defective or arrived damaged.

Once we receive your return, refunds are processed within 5 business days back to your original payment method.

We accept Visa, MasterCard, PayPal, Apple Pay, and Google Pay, all processed securely.

Absolutely. All payments are processed via Stripe/PayPal with SSL encryption, so your data is always protected.